This testimonial and commendation is offered in recognition of the outstanding customer service and high quality of the labor and skills of the technicians of the Al and Robin Torres Home Services Company in Glendale CA. The Rheem Model HVAC on the roof of my home was malfunctioning; an appointment to inspect the unit was arranged expeditiously and I received a courtesy call from their office on the day of service that the technician, whose name was provided, was on his way and arrived right on time. A thorough inspection and analysis of the unit was undertaken and the sources of the problems were identified and clearly explained to me for my understanding; immediate rewiring was carried out and the replacement parts were confirmed to be in stock from their supplier and were ordered onsite by the technician; Upon the timely delivery of the parts, I received a call from management to arrange for the follow up installation work on which day, another courtesy call was sent and this time a two man team arrived on time and carried out the complex repair work, after which they thoroughly tested the entire system to insure that it was working fine before leaving. The theoretical knowledge, expertise and practical skills that the technicians possessed was first rate and all of the personnel of the company exhibited the utmost professionalism, courtesy, and concern for the quality of their work and the client's satisfaction. The stellar reputation of the Al and Robin Torres Company in continuous operation since 1949 is well deserved and I recommend them without reservation to anyone in need of the services they provide.
I am writing to tell you of the excellent work the representatives of your company have done at my home.
They were very kind and thoughtful in their problem solving. I feel confident that the work they have done will be long lasting and problem free. They are Alfredo, Roger and Josh.
I also want to thank you too Robin for you kindness. It's been a pleasure speaking with you on the phone.
Thank you again, very truly yours,
This review was left on our Ruud Pro Partner website.
Review Date: 5/15/2018
Contractor: Torres Home Services Inc
Rating: 5 stars
Comments: Their professionalism was apparent in every little thing they did on my job. Their responses to my questions, by both the installation crew and the office staff, were always courteous and thorough.
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